Services
People ask me all the time, “What all services do you provide at your Chevy and Dodge truck repair shop Tulsa?” I want to emphasize that the most important service is a friendly service. That is the most important service I have to offer. I want everyone to be met with a smile and a handshake. Many times I go to shake someone’s hand and then notice how oily my hands are when I take the handshake back and it never fails. The other person always says oh it doesn’t matter it will wash off and we shake. I understand that no one ever prepares for a breakdown and it doesn’t make their wish list. They know that repairs can be very expensive and most of the time they aren’t very happy to see me. It is very important to me that my customers know that I understand this and want to make sure they are greeted with a smile and handshake. Courtesy and kindness goes a long way to making great working relationships. Customer service is a huge part of my business and the most important service I offer.
Part of this process is to make sure that I have a clean, safe environment. We take pride in making sure that our shop is well lit, clean from debris and trip hazards. Another way this is guaranteed is by making sure that everyone is here when needed. Our business hours are Monday through Friday from eight am to five pm. We have a waiting room that is clean and smells nice so that you don’t leave feeling like you need to shower. Customers are always welcome to stay while the diagnosing part is taking place. Scheduling customers’ repairs in our Chevy and Dodge truck repair shop Tulsa can be made to make life easier for them and us. This is part of the partnership that I offer. Being understanding of the customer’s needs is a huge part for making the relationship healthy. We want to be more than just a place where you come and get your auto needs met.
Growing up in a farm and ranching country gave me the experience I needed to be different than most other repair facilities. While living in the Texas panhandle we got the privilege to work on just about anything you can imagine. Combines, cotton strippers, John Deere tractors, ATV’s to lawn mowers. You name it we fixed it. Starting out I knew I wanted to be different from most, with this knowledge and experience I was now able to take on fleets that have equipment. It gives them another option than just having to go to the dealer. They now can bring all of their equipment in for repairs at the Chevy and Dodge truck repair shop Tulsa we own. Here we can work on the truck, trailer, and the piece of equipment that is on the trailer. Most repairs can be done without using the dealer which saves money and time.
Preventive maintenance is available and affordable as well. Every pm service comes with a free inspection. We want to make sure that while we are doing our job we are able to look at other parts of the vehicle and address it now. For instance while lubricating the chassis we will look at the condition of the steering and suspension components. While lubricating the drive line we will look at the brake pads. We make sure that all the safety requirements are proper and if not we will address it now. This way the customer doesn’t have to call and ask why we didn’t look at his brakes last week when it was in for an oil change and now he is hearing the brakes making noise, meaning he now has to come back in. We understand that down time in this industry means loss of income for the customer. So inspecting each unit that comes in is not only standard but mandatory for our Chevy and Dodge truck repair shop Tulsa.
Another opportunity to be different from other repair facilities, is the opportunity for us to come onsite at night and on weekends. Dot inspections and preventive maintenance can be done onsite as well. This is especially beneficial to our fleet customers as there is no downtime during working hours. Onsite services can be accomplished for large fleets and normally takes a major load off of the transportation managers making their job less stressful. Just another way we try to make a difference in the industry.
I believe in having the right tool for the job. We use only the best equipment from diagnostic scanners to jacks. They are all name brands, the best of the best. We use the same brand of computers as the first responders. Does this cost more? Yes but it is worth it knowing that we have what it takes to make the repair and won’t have to delay customer repairs due to equipment malfunctions.
Kingdaddy Auto and Fleet Repair specializes in all fleet repairs this means that we work on Class A tractors, trailers, and even minivans. No fleet is too large and no fleet is too small for our Chevy and Dodge truck repair shop Tulsa. We focus on all major brands of vehicles and offer bumper to bumper services. I partner with glass companies so that if my customer needs a windshield they don’t have to search out a provider they can rest assured that I will get it taken care of for them. We work with tire companies that offer national accounts on all tire sizes. We are partnered with other facilities that have start of art front end alignment equipment and are willing to give us quality services at a great rate. We look for partners that have the same business goals that we have. We make arrangements to get the unit to these locations and back so that our fleet managers don’t have to worry about doing it themselves and we do this at no extra cost.
We use the latest software technology, and attend all the latest training classes to assure that we can diagnose and perform the work right the first time. Trained and certified professionals are a must when making sure that your fleet stays compliant and operating safely.
We work with all major fleet companies and are preferred vendors with most of them. This however does not limit us to just these huge companies. If I’m not a vendor with your fleet company, I will become a vendor so that we can take care of your fleet. Our Chevy and Dodge truck repair shop Tulsa specializes in keeping your fleet running smoothly.
We accept all major credit cards for those smaller fleets who chose not to use a fleet management company. Some fleets chose to pay by ACH, some chose to use venmo, some chose to pay with a company check. My wife, Kris, is the office manager and has done an incredible job with coming up with numerous ways for receiving payment.
It is important to us to truly be a one stop shop for all your fleet needs. We do this through communication, personal relationships, honesty, and willingness to try to accommodate the customer at all times. We are locally owned and operated, integrity and values are important in our business commitment and also accountability being transparent with our fleet accounts is just another reason our customers feel they can trust us. We aren’t corporate America where you are just an account number. Each account matters to us from the biggest to the smallest.